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FAQ

How to place an order?

Orders can be placed with our Customer Service via:

Phone +61 (0) 356 299 585

Fax +61 (0) 356 299 585

Email - info@mishagroup.net


When placing an order via phone, fax or email you will receive a confirmation email or fax from our customer service team. 


If you do not receive confirmation within 24 hours please contact us to ensure that your order has been received.

How will we be invoiced?

Proforma Invoice

When your order is confirmed you will receive a Proforma Invoice, your Proforma invoice is an estimated invoice, issued by Misha Group. 


This document contains the type and quantity of each material ordered, their value, and transportation costs. 


After receiving this document, you will need to confirm and pay the value of this invoice to Misha Group so shipment procedure can start.


Commercial Invoice

After the Proforma invoice is cleared, you will receive a Commercial Invoice.


Invoices will be provided electronically as a preference.

Payment Terms

Please discuss with our friendly team to find the best solution.

Delivery Terms

Packaging 

Our products are packaged in Flexi Tank (22t) / bladder. IBC’S, ISO Containers, Bulk Bags and Drums.


Delivery Documentation

A delivery docket is provided with goods each delivery. A Certificate of Compliance (COC) or Certificate of Analysis (COA) can be provided by arrangement. 


Bulk delivery quantities are validated through Misha Group's internal measurement systems which are subject to regular calibration.

Quality Control and Certification

Our rigorous quality control procedure and standards of traceability ensure that our products are safe and always reach our customers in peak condition. We can provide our certificates and product analysis on request through our Customer Service Team at info@mishagroup.com.au